Tuesday, November 19, 2013

The Virtual Concierge Asks: What IS A Concierge Anyway?

Michelle McManus
My colleague, Michelle Blake McManus, writes the guest blog article below. Michelle is the epitome of a happy and highly organized Concierge. Enjoy her post below!


WHAT IS A CONCIERGE ANYWAY?

"kon’ syerzh: Noun. 1) A caretaker of an apartment complex or small hotel, typically living on premises. 2) A hotel employee whose job is to assist guests by making theater and restaurant reservations, etc.
Boy, is that out of date!
Though concierge have been around for centuries (early concierge tended to castle-visiting nobles in the medieval era), the duties (and location) of a concierge have changed drastically. Today’s professional concierge is expected to “achieve the impossible”, dealing with any request (no matter how strange), relying on an extensive list of contacts with local merchants and service providers.
You can find a concierge in a hotel, residential complex, retail store or corporate lobby. You can even find them in their pyjamas at the computer (ahem – no pictures allowed!). A concierge is put in place (even if starting your own business) to provide the peak of service to the customer base. If someone uses the centuries-old title, they should always have the customer’s best interest at heart, without worrying about WIIFM (what’s in it for me?). Every (legal) request and its requestor is given the utmost respect and time deserved.
When is someone NOT a concierge? When they keep trying to steer you to buy their employer’s products, or stay at their employer’s hotel/apartment complex. When you, as a customer, don’t feel like you’re being listened to, or respected, or even liked. Lately, the job title is thrown about without thought.
We search, negotiate, plead and sometimes connive to get our customers what they want (though we stick to our good ethics and morals). We rarely give up. We want to make our customers happy – because when they’re happy, we’re ecstatic. We long to be appreciated (for you therapists out there, we know it may be an illness!), and love to see a smile – knowing we helped create it."####
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Please visit The Virtual Concierge at http://www.thevirtualconcierge.com/default.asp The Virtual Concierge is owned by Michelle Blake McManus. With experience in project management and customer service training, Michelle joined the concierge industry in January of 1998. She served four years on the National Concierge Association's Minnesota Chapter Board of Directors, including the position of President, and is currently an active member of the International Concierge and Lifestyle Managers Association.

Sunday, October 27, 2013

Introducing Website Design!




For the latest in Custom, Dynamic, Responsive Website Design please visit my page here at http://websitedesignondemand.com/

My prices are hard to beat and no-hassle.  Call me today at 772-285-0549!

Saturday, August 17, 2013

BOOKKEEPING ON DEMAND


Need a virtual bookkeeping service, without the hassle?

Look no further than Bookkeeping On Demand.

Your home for precise, organized, ethical and timely bookkeeping service.

Utilizing the most up-to-date QuickBooks software, we aim to deliver the most accurate bookkeeping services in town!

You've tried all the rest, now try the best...BOOKKEEPING ON DEMAND!

Your books, our expertise...EASY!

Wednesday, May 2, 2012

We Introduce Grocery Shopping On Demand

Got the grocery shopping blues? Do find that you spend most of your precious free time at the grocery store, picking up those must-have items but never really filling up your pantry? Now you can break that endless cycle by enlisting the help of a grocery shopping and delivery service. Finally, you can sit down, put your feet up, or enjoy the people and things that matter most to you, while someone else does your grocery shopping for you and delivers it right to your home! Several surpermarkets and local grocery shopping services across the United States, now offer grocery shopping and delivery.

At Concinnity Concierge, we introduce our offer to provide such services through our new sister company, Grocery Shopping On Demand.

With Grocery Shopping On Demand, we enable you to eliminate the stress and hassle of standing in line and fighting through the crowds at the supermarket. We also provide hassle-free delivery service to your home. As an added bonus, we also offer to put your groceries away, at no additional charge!

We provide all of this to you with a friendly "can do" attitude that will put you at ease while providing you the freedom to enjoy the people and activities that matter most to you!

We invite you to visit Grocery Shopping On Demand at http://groceryshoppingondemand.com/ to find out more information.

There is so much to do and see in Port Saint Lucie, Florida that we believe that you should enjoy the sunny view...while we do the grocery shopping for you!

Monday, April 23, 2012

A Day As A "Doggie Concierge"


Over 2,500 champion canines from across the country will converge on New York City for the 134th Westminster Kennel Club Dog Show (Feb. 15 - 16) at Madison Square Garden. For those dogs lucky enough to be staying across the street at the Hotel Pennsylvania, they will enjoy one very special perk: a Doggie Concierge to look after all their dog-centric needs.

Four days before the start of the prestigious dog show, the Doggie Concierge meets me in the lobby of the Hotel Pennsylvania. The place is bustling with people, mountains of luggage, and champion dogs who have arrived by car or plane and are checking into their hotel rooms. The Doggie Concierge says hello and hands me his business card, which reads, "Jerry Grymek, Pooch Relations (PR)" and bears an image of a beagle puppy.

"For most of the year, my job is regular public-relations work," Grymek says, smiling and straightening his tie, which is blue and patterned with tiny dalmations. "But beginning January 1, I start focusing more on preparing for the Westminster Dog Show, and by the time the dog show comes around, it's total 'dog-demonium,'" he says, laughing.

Tuesday, January 3, 2012

Concierge 101


Jack Nargil, head concierge at the Hay-Adams Hotel in Washington, D.C., can get guests anything they want -- provided that it's "legal and ethical." He's routinely called upon to do everything from securing a dinner reservation at a booked restaurant to making sure a guest's shirts are cleaned and pressed in time for dinner. On occasion, he's even been asked to take care of more challenging requests -- for example, filling a rock star's suite with thousands of dollars' worth of white flowers.

Concierges like Nargil are "part Merlin, part Houdini," according to the hotel concierge association, Les Clefs D'Or. They can solve virtually any problem, and handle seemingly impossible tasks with surprising speed and alacrity.

Although the primary image of the concierge remains the hotel employee who makes dinner and show reservations and books sightseeing tours, the responsibilities that fall under the title have expanded significantly over the past three decades. Today, concierges offer a wide range of services in a variety of venues, from corporations to condominiums. And despite the common misconception that concierges work only for the very wealthy, in reality, their services are available to people of all incomes.

In this article, you'll find out what it takes to be a great concierge, learn the history of the profession, and read some of the bizarre requests that concierges have accommodated over the years.

Sunday, December 11, 2011

Consider Hiring A Concierge For Your Christmas Decorating


By PENELOPE GREEN for The New York Times
Published: December 15, 2010

CAMPION PLATT, an architect known for designing swanky spaces like Manhattan’s MercBar, renovated the Upper West Side town house owned by his publicist, R. Couri Hay, this year. And as a special favor, later this week he plans to decorate Mr. Hay’s Christmas tree for him. There will be lavender tinsel, one garland of signed Warhol dollar bills and another made from celebrity photographs Mr. Hay snipped from magazines during the year — images of his “favorite scandals and beauties,” Mr. Platt said, including Tiger Woods, Lindsay Lohan and Carla Bruni. A video installation showing moody black-and-white Manhattan holiday images, which is also Mr. Platt’s firm’s Christmas greeting, will be playing continuously on Mr. Hay’s flat-screen television. To be sure, Mr. Platt is doing a bit of cross-pollinating by planting his name on Mr. Hay’s festivities, but he is also making sure that the decorations for Mr. Hay’s annual Christmas party are on a par with the interior architecture.


Tree-Trimming Advice From the Experts (December 16, 2010)
For those who regularly avail themselves of the services of decorators and designers, the holiday decorations may be part of the service contract. In some cases, like Mr. Platt’s efforts for Mr. Hay, it’s brand protection for the designers, as well as an assist to a friend. That is why Rick Garofalo performed a holiday zhoosh in the Chelsea studio of his friend and client Penelope Zabolotney, helping prep “her cocoon of pale,” as Mr. Garofalo described the taupe-and-white space he decorated for Ms. Zabolotney, a design director at Coach, for the all-white Christmas party she gives every December. There was a fluffy white artificial tree pocked with silvery ornaments, and cylindrical vases filled with white feathers and calla lilies. For the party last year, Mr. Garofalo even made white cocktails to match.